Refund policy

This Refund & Return Policy (“Policy”) applies to all purchases made through Ethereal Potions Store (“we,” “us,” or “our”). By placing an order, you (“customer,” “you,” or “your”) acknowledge and agree to the terms outlined below. Our goal is to ensure transparency, trust, and clarity regarding skincare returns and refunds.

1. All Sales Final: No Refunds or Exchanges

Due to the personal, consumable, and hygienic nature of our premium skincare and wellness products, all sales are final. Accordingly:

  • No refunds for any reason
  • No returns
  • No exchanges

This policy includes, but is not limited to, cases of change of mind, dissatisfaction with product texture, scent, performance, or any subjective preference. We appreciate your understanding that this ensures the safety and quality of our products.

2. Health, Hygiene & Safety Compliance

Our products are intended for direct topical use. To comply with health and hygiene standards, items cannot be returned or resold once shipped. This ensures every product you receive is safe, clean, and untouched. Returns are only considered under circumstances outlined in Section 3.

3. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please notify us within 48 hours of delivery to initiate a review.

Contact us directly at:
📞 +961 76 694610

Please include:

  • Your order number
  • A detailed description of the issue
  • Clear photographs of the damaged or incorrect item(s)

Claims submitted after 48 hours may not be eligible. Upon verification, we may offer replacement items, partial credit, or another suitable resolution. Refunds are not guaranteed and may be issued only in exceptional circumstances.

4. Non-Receipt of Order

If your order is marked as delivered by the carrier but you have not received it, please contact the carrier directly to file a claim. Ethereal Potions is not liable for items lost or stolen after delivery confirmation.

5. Agreement to Terms

By completing a purchase on Ethereal Potions Store, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy. This Policy forms part of our Terms & Conditions and applies to all transactions.

SEO & Customer Tips:

  • Keep your order number handy for any claim.
  • Photograph all received items to ensure quick resolution.
  • Review product descriptions carefully before purchase.